Montserrat Lugo

Internship Spotlight – Montserrat Lugo, Roche Tissue Diagnostics

Eller PDC Coordinator Student Stories

Montserrat Lugo is a Business Management major set to graduate in May 2020.  This summer she interned for Roche Tissue Diagnostics as a HR Diversity and Inclusion Summer Intern in Tucson, Arizona. 

How did you get this internship?

Through LinkedIn!

What was a typical day like?

A typical day at Roche Tissue Diagnostics consisted of scheduling several calls for the week, either with professionals from across the country, or with those in the Tucson site. These calls were focused on learning more about the business, the individual’s experience at Roche and prior to starting at Roche, and to gain a little more insight as to how Roche sites could better collaborate to become OneRoche.  I attended at least one meeting a day; this gave me exposure to learn more about the business, listen to HR business partners conversations with their clients and how they can drive value to the business, share ideas about upcoming Diversity and Inclusion events with multiple employees, and listen to the progress the business is making across North America.  I also took time off my day to communicate with the other intern who sat up in Indianapolis to work on our other two major projects and to share ideas as well.

What was your favorite part of the experience?

My favorite part of the experience was collaborating with more than 50 individuals across Roche North America. Although it was intimidating at first, I got comfortable reaching out, sitting down with them or scheduling these one-on-one calls with multiple employees to not only learn about areas of improvement within Diversity and Inclusion, but to also gain words of advice and support.

If you worked on a big project, please describe it below:

I created a Google Site that consisted in collaborating Diversity and Inclusion efforts across North America; it’s a “one-stop portal” that will be used for internal use across multiple sites in order for employees to learn what is going on around their site and other sites regarding Diversity and Inclusion events, celebrations, and more.   This projected was co-managed by an intern located in Indianapolis and myself as well. Working remotely on this project was a challenge, yet, it strengthened my project management skills, my time management skills, and my ability to work independently.

What did you find most challenging about your internship?

The most challenging part of my internship was to learn the structure of the business in such a short period of time. Roche is both a pharmaceutical and a diagnostics company, which branches out into even smaller units that can become quite complex to understand. However, asking those around me multiple times about the questions I had did not give me any less value, in fact, it drew those around me to support me and to make longer conversations with me because of the interest and persistence that I had to better understand the business.

What advice do you have for other students looking for a similar internship?

“Don’t be afraid to schedule calls and meeting with individuals who you don’t know. If you believe you’ll gain a little more understanding of the business that way, or if you simply want to learn about their roles, reach out and make the best of the conversations. At the end of the day, everyone is there to support you in any way that they can.”

How did Eller prepare you for your internship?

Eller prepared me immensely, starting with the multiple company visits that pre-business students have the opportunity to attend throughout the year. This gave me exposure to what corporate America looks like and the ability to interact with business professionals. Additionally, the multiple networking events that occur throughout the year gave me the strong interpersonal skills that I have today.