Internship Spotlight – Rafael Camou, Bank of America

Eller PDC Coordinator Student Stories

Rafael Camou is a Marketing major set to graduate in fall 2020.  This past summer he interned for Bank of America as an Advisor Development Program Intern and Digital Ambassador in Tucson, Arizona.  

How did you get this internship?

I first found out about this internship program at the Fall 2018 Eller Career Fair! I had an amazing opportunity to connect with our UofA campus recruiters and begin the application process from there.

What was a typical day like?

As a digital ambassador, my main responsibilities focused on managing client traffic at our Financial Center and evaluating appointment availability for clients; In addition to providing convenient banking solutions with our online & digital banking platforms, which simplified the way our clients bank.

What was your favorite part of the experience?

My favorite part of this program was the unconditional support and guidance I received from every single associate both from my Financial Center and the Tucson division. Besides the responsibilities I had as a digital ambassador, I was mentored by every associate in my Financial center, and those I met outside the center. They taught me about their role and experiences working at our Financial institution, which helped me create a career plan for the role I want to take on when I graduate.

If you worked on a big project, please describe it below:

Part of the Advisor Development Program involved creating a capstone presentation  which had two topics to choose from, and would be presented on the final week of the program to our Market Leaders and Executives. The two topics are relatively similar to each other and in some ways they intertwine, but they involve explaining how we as a financial institution focus on relationship deepening and the life stages of our partners. Week by week there are guides sent to you by your program managers relating to the capstone project, as well as to help keep track of your fundamental progress in understanding the operations within the Financial Center.

What did you find most challenging about your internship?

What I found most challenging about the program was the difficulty to bring people on board to adopt a new way of banking. I’ve realized that for any industry it takes time to get a person or group of people to adopt a different style of thinking; the trick lies on your patience and your ability to reinforce the value added in adopting those techniques and practices as an associate so that in time our clients can see the benefits of leveraging those services and products.

What advice do you have for other students looking for a similar internship?

I would definitely recommend to give it your max amount of effort from day 1. This doesn’t just involve the learning aspect of the job you go into, but also networking with other interns and connecting with associates that can truly mentor you and guide you to your success. Early on in the internship I realized the value and importance this added to my development as an intern and as a business professional, which I used to my advantage. It truly pays off at the end as your network of connections and experiences expand.

How did Eller prepare you for your internship?

Eller provided me with the tools to know how to effectively communicate with others in the workplace, how to be proactive when working in teams with interns and associates, the courage and confidence to give lengthy presentations to managers and executives, and the importance of upholding your professional image which is critical to your credibility as an associate.

Did your internship employer provide housing or transportation assistance?

Transportation – My employer provided transportation or financially supplemented my transportation during the internship