Abigail Jang is a Marketing major set to graduate in May 2021. This summer she interned at the Eller College of Management as a Front Desk Receptionist.
How did you get this internship?
During the Spring 2019 semester I took a one unit marketing course with Marisa Allen that covered the different fields and terminology within marketing. This class was very helpful since I intended to major in marketing once I entered Eller’s upper division. Throughout the semester Marisa shared lots of opportunities with us for employment/involvement, the front desk being one of them. Marisa recommended me to Cassandra Ott-Kocon and from there I went through the interview process and got the job.
What was a typical day like?
A typical day included working a 5 hour shift. I would assist students with checking into their advising appointments or drop-in advising sessions. I would answer the phone to speak with students, parents, or employers about a wide range of topics. Also, I helped the advisors with any small projects they had for upcoming events such as orientation.
What was your favorite part of the experience?
My favorite part of the experience was getting to know the advisors and student workers in the building on a more personal level. I feel much more comfortable with reaching out to these people as I know they can be a great resource to my time in Eller. On top of that, I’m really enjoying forming new friendships and meeting new people who share the same goals as me and want to see me exceed!
What did you find most challenging about your internship?
The most challenging part of my internship has been speaking with students or parents that are upset about a situation. I’ve worked in the restaurant business for a few years now and I apply some of my customer service knowledge to this internship often. It’s not easy to speak to customers or clients when emotions are high but it’s a great lesson to learn when you have to stay calm and collective. It teaches discipline and no matter how difficult the situation may be, keeping your composure helps both parties figure out any issue that can arise!
What advice do you have for other students looking for a similar internship?
I would like to let other students know that they should ALWAYS pull on their resources. Professors, mentors/advisors, and other students are always there to help you if you show interest in trying to succeed and look for more opportunities. Expanding your network and meeting new people also helps tremendously when trying to further your academic and professional careers. No matter what internship it is that a student is looking for there will always be someone who’s there to help and give you guidance. The first step is reaching out to others!